West Marine - UX Product Manager EComm for WestMarine.com Jan 2019 - Present
As UX Product Manager for Ecommerce at West Marine I manage the return on investment (ROI) for the web site WestMarine.com and WestMarinePro.com. Combine these websites generate approximately $100M in revenue and host over 100K unique visitors per day
Since joining the West Marine team I have revised internal processes to maximize team efficiency, created these processes in Jira as system administrator and reshaped the roadmap.
I led the addition of pick-up in store capabilities to the retail website which is still in pilot launch but already responsible for over $50K in sales
Motorola Solutions - Product Manager CommandCentral Jail Jul 2017 - Dec 2018
As the Product Manager, I led the effort to depreciate Motorola’s 3 legacy software solutions for inmate management. Motorola provides solutions for jails across the US which contributes to reoccurring revenue of over $5M annually. In addition, I led the vision and roadmap for CommandCentral Jail, which belongs to the new line of Motorola’s cloud based suite expected to grow in value reaching $10M dollars in new sales and $20M annually as profits are moved to a SaaS based business model.
I managed collaboration across several departments and teams to ensure product success and suit cohesion. I managed and groomed the backlog of the development team and evaluated the business value of each.
I developed a new method and resource for collecting customer data and creating a quick feedback loop to improve our agile methodologies. This practice was rolled out to all the other teams across the entire software enterprise and I received recognition for my achievements and contributions.
Willis Towers Watson - Product Owner Aug 2015-Aug 2017
As a Product Owner, I defined and prioritized the work of one or more development teams by aligning feature and product requests with business value. I acted as the voice of the customer, stakeholders and end users in product development decisions for internal tools and for the external website which helps retirees choose health insurance. I provided the final release approval upon development and quality assurance meeting feature acceptance criteria.